Skip to main content

Troubleshooting

Use these checks if something does not look right.

No data showing​

  • Confirm the correct restaurant is selected.
  • Make sure you have access to that restaurant.
  • Refresh the page or sign out and sign back in.

Missing menu items or SOPs​

  • Confirm items or SOPs exist for the selected restaurant.
  • For SOPs, make sure the document has at least one module.

Premium features are locked​

  • Open Billing in the web app to confirm status.
  • Activate the restaurant slot if it is inactive.
  • Staff accounts never see upgrade prompts — if a staff member is missing a tool (for example Study), check the restaurant's plan from a manager account.

Invite email never arrived​

  • Have the teammate check spam and promotions folders.
  • Confirm the email address can actually receive mail (typos are the most common cause).
  • Every invite email includes a 6-character invite code — you can read it from the Pending tab on Invite Staff and share it directly; the teammate can enter it manually after signing up.
  • Use Resend on the Pending tab to send a fresh copy.